PBRnow com Frequently Asked Questions FAQ

If you are having problems with any page on our web site, please contact our webmaster. He'll be happy to assist you and maybe even modify the site to accomodate you.

Frequently Asked Questions about the PBRNow.com Website

Q: I can't log in! When I try to enter my e-mail and password, it just takes me right back to the login form.

A: Please make sure that "cookies" are enabled in your web browser. The site uses a cookie to keep track of your login, and without a cookie, you will always get redirected back to the login screen. In Internet Explorer (the recommended web browser), click Tools -> Internet Options in the menu, then select the Privacy Tab, then click "Advanced" and make sure all cookie settings are "allow".

Q: The graphics are overlapping the words, and I can't read your site.

A: Please make sure that you have an up-to-date web browser. Microsoft Internet Explorer 6.0 or 7.0 is recommended.

Q: I'm not sure what my password is, and when I try to use your site to e-mail it to myself, the password is blank in the e-mail!

A: This'll happen if your account was created by postal mail or telephone, not the web site. Please contact the webmaster using the contact link below and tell him what your e-mail address is and what you want your password to be. For verification purposes, also include your full street address.

Q: When I try to print out one of your web pages, it gets cut off on the right side.

A: When you go to print from Internet Explorer 6 (the recommended web browser), click "Preferences", then "Advanced", your printer driver should have one or two different options that allow you to scale the page, one is entitled "Scaling" the other "Fit to Page". You can also try printing in "Landscape" mode. The page was designed to fit on 800x600 screens, which is becoming the standard for web pages, especially those of Professional Sports.

Q: I'm supposed to have 5000 fantasy points but only 4200 are showing up, what's going on?

A: Only your top 10 events per season count towards the year-to-date total, that way people can get in on the fantasy halfway through the season and still have a fighting chance to win those boots.

Q:When can I expect to receive my Pro Bull Rider magazine?

A:Each bi-monthly issue is sent directly to our Fan Club members from the publisher in Alabama. There are 2 mailings for each issue: The first is sent the 3rd Friday of the first month (e.g. Apr/May issue would be April) to our exisitng Team PBR Fan Club members. Please allow ten days for USPS delivery. Fans who sign up for a Gold or Platinum membership after the first mailing are added to a list which is sent to the publisher for the 2nd mailing, which occurs by the last Friday of the second month of the issue (in this example- May). If you signed up after the first mailing, please also allow ten days after the 2nd mailing for delivery, which should arrive by the 2nd week of the following month (June). If you don't receive your current issue based on this schedule, please call Customer Service.

Q:How can I join Team PBR?

A:You can either join on-line at http://www.teampbr.com/ or by calling our customer service at 1-(800)732-1727.

Q:How can I get a subscription to the Pro Bull Rider magazine?

A:To subscribe to the magazine, you can either join the Gold or Platinum membership levels. With both of these levels you will receive the magazine. You can join Team PBR at http://www.pbrnow.com/fans/club/ or by calling our customer service hotline at 1-(800)732-1727.

Q:What does it take to be a volunteer at the Fan Club and Resistol Relief Fund booth?

A:

1. Inform fans about the benefits of Team PBR and how great it is to be part of Team PBR.
2. Inform fans about Resistol Relief Fund, which is our charity to help out injured cowboys.
3. Sign fans up for Team PBR and earn points for the Ambassador program.
4. Pass out the Pro Bull Rider magazine.
5. Sell Team PBR merchandise.
6. Take pictures of fans on the stuffed bull while taking donations for the pictures for Resistol Relief Fund.
7. Help at booth 1 hour before show, intermission and for about 15 minutes following the show.

For any more questions about volunteering, please email volunteer@pbrnow.com or by calling Rhea Costandine at 719.471.3008 ext 3128.

Q:Where can I get a free issue of the Pro Bull Rider magazine?

A:In order for you to receive a complimentary free issue of the Pro Bull Rider Magazine. You would have to go to http://www.pbrnow.com/fans/mag/ and follow the instructions. Once that is completed, the publishing company would be more than happy to mail you out a free issue.

Q:Who do I contact if I haven’t received my packet and it’s been about 4-6 weeks?

A:You can either send an email to fanclub@pbrnow.com or by calling our customer service hotline at 1-(800)732-1727.

Q:What kind of discount on tickets do I get, being a fan club member?

A:As a fan club member, you don’t get a discount on tickets. You do however get to purchase your tickets before the general public which entitles you to better seats. On the other hand, seats are on a first come, first serve basis, so it does pay off to call as soon as we start selling tickets on December 1st of each year.

Q:My credit card has been charged for my tickets, but not my membership (new or renewal). Has my membership gone through?

A:Due to the current setup of our current payment system there may be a delay between when your tickets are charged and when your membership is charged to your credit card. Most of the time they are charged on the same day, but occasionally there may be a day or two between the two charges.

Q:When will I receive my tickets?

A:Unless you selected Will Call at the time you placed your order, you were charged $3.85 Priority Mail fee to have your tickets sent so that they will arrive at your Fan Club record address (or other ship to address provided by you at the time of the order) by the week of the event.

Q:What will happen if I don't get my tickets in the mail or if I my travel plans change & I won't be home to get them after they've been mailed?

A:If you have not received your tickets by the Thursday prior to the event, please call the ticket line (719)471-3008, ext. 3136 and your order will be placed on the Box Office reprint list for you to pick up at the Arena Box Office Will Call office before the event by presenting your photo ID. You will not lose your seats just because you don't get your tickets as originally planned.

Q:How do I get booth space at a PBR event?

A:Our booth space at events are reserved for national sponsors or local sponsors of the PBR event only.

Q:Does the PBR have packages with air, hotel & event tickets?

A:At this time, we do not offer packages of this kind.

Q:What does the PBR Travel card do?

A:The numbers listed on the PBR Travel card are for reservations at the "host hotel" for BFTS events only.

Q:How do I get a job at the PBR?

A:The best way to be considered for a position with the PBR is to email your resume to our recruitment department at recruitment@pbrnow.com. This allows us to consider you for current and future positions. In the event a position matching your expressed skills and interest becomes available, we will contact you. The PBR is an equal opportunity employer.

Thank you for your interest in employment opportunities with the PBR.

Q:How can I find out what positions are available at the PBR?

A:At present, the PBR does not post open positions on our website. However, please email your resume to recruitment@pbrnow.com and we can consider you for current and future positions. The PBR is an equal opportunity employer.

Q:Where can I find the PBR on TV?

A:Check out TV broadcast schedule at http://www.pbrnow.com/media/tv/ for the complete TV schedule.

Q:What's the difference between a Brazilian Bull Rope and a Conventional Bull Rope?

A:The most apparent difference is that The Ropes are pulled from opposite sides. The Conventional rope is pulled from the riding hand side while the Brazilian rope is pulled from the free hand side.

There are also subtle differences in the way the ropes are braided. With a conventional bull rope, the loop (the knotted part of the rope used for adjustment) is on the free hand side of the handle while the tail (the portion of rope ran through the loop and back to the hand) is on the riding hand side of the handle. The Brazilian rope is braided with the loop on the riding hand side and the tail on the free hand side.

There is also a difference between the Brazilian and Conventional ropes in the design of the handle. In a Conventional rope the hand is placed with the little finger tight against the free hand side of the handle while in the Brazilian rope the web of the hand is placed tight to the riding hand side of the handle.

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